We offer services close to you – for example local support, training, consultation and online services like Tekla User Assistance. Our first priority is to fulfill the needs of our customers.
Succeed with your Software
We do not want to leave you alone with your Tekla software solution. We offer different kinds of support and services for different areas and solutions. Here you find all Tekla services – contact us to find out more about availability and the services that fulfill your needs.
Tekla User Assistance
The Tekla User Assistance offers round-the-clock online support channels for fast self service, where users of Tekla Structures, Tekla Structural Designer and Tekla Tedds can find all the product guides, additional knowledge-base articles and instructional videos.
Tekla Discussion forum
Tekla Discussion Forum is the place to meet other users and discuss topics related to Tekla products. You can ask questions, contribute to the community by sharing your knowledge or get answers from support personnel.
We fulfill all training needs related to our solutions, by providing general and customer-specific training courses for system administrators and professional end users.
Our well-defined training courses allow you to utilize the system to its fullest potential:
Tekla Warehouse is a free, global BIM storage of Tekla Structures add-ons, libraries and templates. It offers an easy, convenient way to produce high quality models efficiently.
US localization release notes
Many items are localized in Tekla Structures with each version. Tasks done by your Localization team stem from the program needs that are identified by existing users (thru the Helpdesk), new users (thru our Training classes) and potential users (thru demonstrations).
We take care that our customers are informed of updates to their solutions. The latest product versions contain the most up-to-date functionality and bug fixes. We can also perform the version installation or help customers with it.
Tekla’s helpdesks support the customers' daily operations so that our systems function as expected and any problems are solved as quickly as possible.
Installation and integration
Fast, efficient and successful system installation and integration is essential for smoothly running operations. The installation and integration service includes configuration tasks needed to tailor the product to fit the customer’s processes and environment.