Solution for designing different types of infrastructures and managing infrastructure data

In the core of our solution for infrastructure designers is Tekla Civil software, which manages all key information related to the design process. It efficiently utilizes, for example, GIS and terrain model data as well as aerial photos and various registers.

Design tasks supported with powerful industry applications cover

  • structural design of roads, streets and railroads
  • pipeline design
  • management of soil investigations and
  • equipment and park design.

The solution contains tools for all detailing and finalizing tasks, and is highly interoperable with other industry software.

 

 

Key benefits

  • Faster design and construction process
  • Accurate plans
  • Efficiency of design-construction processes
  • Cost savings
  • Efficiency in design projects in which structural and infrastructure engineering are integrated
  • More flexibility and less errors
  • Business efficiency and smart investment decisions
  • High-end customer service

Software

Tekla Civil is software for infrastructure design and construction, and consists of the following industry applications:

  • Infrastructure Design
  • Pipeline Design
  • Soil Investigations
  • Equipment and Park Design
  • Terrain Modeler

Dedicated applications extend the process support to web and mobile environments and are utilized in, for example, customer service and field work:

Services and Support

Our first priority is to meet the needs of our customers. Cutting-edge technology is only worth the investment if it produces results. To ensure that each customer gets the most out of their solution, the following services are available:

 

Installation and integration

Fast, efficient and successful system installation and integration is one of the cornerstones of our operations. The installation and integration service includes any configuration tasks needed to tailor the product to fit the customer’s processes and environment. An implementation plan is always created together with the customer. The plan includes a report of the status of the customer's existing data, equipment and the equipment capacity, description of installation and integration task, and any required data conversions. The plan also defines how and when the users can start using the new system. Installation and integration tasks are carried out gradually to ensure a smooth transition to a new system.

Conversions and data migration

We evaluate all existing data together with the customer and determine the tasks required to use the existing data in the new system. The data is classified and transferred from old information systems to the new system. Depending on the format of the existing data, data capture, conversions and digitizing may also be required before the transfer. We have years of experience in data conversions and an extensive library of conversion tools that enable quick data conversion from most existing systems to any of our solutions.

In cooperation with our partners, we provide data gathering and digitizing services.

Data migration may also be needed during the product’s life cycle, for example, if the customer wants to diversify and increase the amount of data managed with our system. We provide migration and conversion services for these situations too.

Training

We meet all training needs related to our solutions by providing general and customer-specific training courses for system administrators and professional end users.

Our well-defined training courses allow the users to utilize the system to its fullest potential, and can be used:

  • After the system implementation phase, to train the key users in all the functionalities of the product, and all system users in the specific functionalities they need in their work.
  • Any time when new system users require training.
  • When new functionalities are added to the system due to version upgrades or specific customer requirements.

General and customized courses can be arranged either in our office or at the customer's premises.

Consultation

With extensive experience in the public infrastructure management and energy distribution industries, we have found solutions to many our customers’ problems. We can help our customers to improve both work processes and the utilization of IT support. Our professional consultants assist the customers, for example, in:

  • Solving technical and operational issues with our software system
  • Assessing, developing and optimizing the system’s work processes
  • Managing the information in the system
  • Integrating existing and new systems to the system
  • Discovering untapped possibilities, for example, by determining how to extract more value from existing data
  • Developing new services for the customer's customer

Helpdesk

The main purpose of our helpdesks is to support the customer's daily operations so that our systems function as expected and any problems are solved as quickly as possible. Together with training and consultation services, our helpdesks ensure that the customers can concentrate on their core business and use their systems as efficiently as possible. As IT professionals, our technical support staff is the best in the business and committed to providing prompt and efficient assistance.

Version deliveries

We take care that our customers are informed of updates to their solutions. The latest product versions contain the most up-to-date functionality and bug fixes. We can also perform the version installation or help customers with it. An important part of version installation is to ensure that possible database updates are successful, changes in the environment are done correctly and the updated system functions as expected. The version deliveries are often combined with training or consultation services to help the customer to quickly reap the benefits of the new version.

Software as a Service (SaaS)

For customers who want to avoid maintenance tasks related to a software system, we offer a Software as a Service (SaaS) solution. This means that we manage the hardware and software related to the product – partly or entirely, leaving the customer free to concentrate on managing and using the actual data in the system.

We also provide a regional solution that enables multiple customers in the same area to share one solution. Software as a Service means that one customer hosts and maintains the actual system covering the data for multiple customers, while the other customers simply have access to it.