Providing Peace of mind with high quality support
Tekla Maintenance is the easiest and most cost effective way of protecting your investment. It secures your productivity with higher quality user support, the latest software developments and additional tools. You will avoid costly outages and loss of productivity and time, giving you the ability to focus on more strategic business objectives.
Tekla offices worldwide have support staff with industry background who help customers on Tekla Maintenance in case of technical problems. The local helpdesks speak local language and know the local industry and standards. The support is personal and beneficial. Also, our localization teams adapt the software to suit the standards, materials and requirements in the region. However, you can work with any environment from any region regardless of your own location.
|Helpdesk by phone|
|Helpdesk by email|
|Tekla User Assistance Support Articles *|
|Tekla Discussion Forum|
|Free software version updates with regional environments, service releases and learning materials|
|Free access of Tekla Warehouse with a library of applications and much more *|
|Periodical Product Hints & Tips|
|Tekla Structural Designer Clinic**|
|On-site technical visit **|
|Free certification examination (quota is subject to number of licenses) * **|
|One time upgrade workshop upon new version release|
|Free or subsidized Tekla events like User Day and Super User Group Gathering with leisure activity.|
* For Tekla Structures only
**Trimble reserves the right to review the customer requirement on case by case basis and timing of service delivery is subject to Trimble’s resources.
The extensive Tekla User Assistance is continuously available online for Tekla Structures customers on Maintenance offering instructions, support documents and videos online. On the Tekla discussion forum Structures users share their best practices and techniques. Tekla developers follow and comment in the discussion forum and offer support and feedback.
Helpful resources for Tekla Structural Designer and Tekla Tedds customers on Maintenance are available at fingertips. Quick start guides and technical FAQs in Knowledge Base (TSD and Tedds), as well as on-demand webinars are just a few types of many online support available to Tekla's Analysis & Design software customers.
More tools and most current versions
With Maintenance, you have the most up-to-date version of Tekla software at hand. We are a development-oriented company and work together with the industry on development. New versions improve productivity and allow you to achieve more. All new versions, updates, features and improvements, regional environment installations and service releases are included in Maintenance. You can update your software whenever you like or change back to an older one when a project requires.
Maintenance also includes access to additional tools like Tekla Warehouse. Tekla Structures Extensions respond to local and user-specific needs in an agile way.
Continued Learning via Tekla events
Going on Maintenance allows you and your team to enjoy free or subsidized Events such as Tekla User Day, Super User gathering, field study trips and more.
Maintenance increases productivity