Key tools for constructing external and internal communication services, seamlessly synchronized with a real-time distribution process status
Tekla DMS Communications contains a wide variety of communication services and interfaces related to the status and events of network operations.
The tools for external communication provide up-to-date outage information for constructing services for customers and for the public. The application can be used, for example, for services such as outage map published on the internet, interactive voice response based on the outage situation and SMS messages for notifying customers of ongoing and recently past interruptions.
The tools for internal communication provide real-time location and status information from field crews for steering fieldwork.
Key benefits:
- Automated and faster communications processes
- Reduced need for direct contact to customer service
- Customer-specific and personalized services
- Up-to-date information on all field crews at a glance
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