Tekla Xpower enables quick and efficient customer service by giving the staff of district heating and cooling utilities all the network information they need in a single package.
With Tekla Xpower, the utility can serve their customers as follows:
- When a potential new customer calls, the customer service staff has access to information concerning the current network and any network-related plans, such as future extensions and new customer points. The details of any offers to the new customers can be stored in the database to help with future planning.
- Customer calls, in the form of outage situation enquiries and trouble calls, can be processed quickly and easily, as the customer service staff has instant access to all the relevant information about the customer, the current status of the network, and the estimated time of heating restoration after an outage or a planned work outages.
- Customers affected by planned outages can be identified and informed.
- Enquiries on the location of pipes, for example, for any excavation projects, can be answered promptly and in detail.
