Tekla sales and support know maintenance customers by name, and customers know them, whether in online contact or face-to-face. Each local support unit is supported by a global team that works in close connection with product development.
A closer connection
Only customers on maintenance are allowed access to the Tekla Extranet, an abundant user community that offers a wide range of support and material, including version releases, a start-up checklist, self-learning videos, release notes and top new features, product extensions, discussion forums, and FAQ.
If you can’t find a solution to your problem from the Extranet, you can e-mail or call local support whenever you have a question. Each local support unit is supported by a global team that works in close cooperation with Tekla product development.
More support, competitive edge and return on investment
To make the most of your software tool, start seeing it as a continuous investment instead of a one-time purchase. The companies that take advantage of annual software maintenance are the ones who gain the biggest productivity increase and tend to find themselves at the forefront of the industry. Tekla values customer commitment and wants to make sure you get the most out of your investment. Every year we invest nearly 30% of revenue in product development. Purchasing software maintenance from Tekla ensures effective implementation of any Tekla Structures software configuration, regardless of version.
Training and networking
Tekla helps all new Tekla Structures users get started as well as maintain their development. In addition to free self-learning material on the Web, customized training sessions can be arranged either at the your or Tekla premises. A well-defined training course provides a jump start with the software and later helps to maximize its use to the fullest potential.
Moreover, all users holding a valid software maintenance agreement are invited to join annual local Tekla Structures user meetings. In the meetings you will receive valuable information on the latest developments as well as get an opportunity to discuss regional requirements and issues related to the software or industry. Tekla events are a key opportunity to discuss Tekla Structures software with specialists and product developers as well as to learn from other users.
Customer feedback plays an important role in Tekla product development. As a result, several version updates are published to complement the annual main release of Tekla Structures software. Customers on maintenance get fast access to the latest release through the Tekla Extranet and may participate in its beta testing.
Taking advantage of the updates as soon as they are available can make a substantial difference in your day-to-day productivity, keeps you ahead of the pack and at the cutting edge of technology, leading to increased efficiency and a higher return on your software investment. All users with a valid maintenance agreement are entitled to new updates without additional charge.
Contact Tekla about software maintenance agreement