Tekla is committed to customer service and recognizes that adopting new software is a bold move. Cutting-edge technology is only worth the investment if it produces results.
To ensure that each customer gets the most out of Tekla Structures software, Tekla offers them software maintenance. Customers have found this opportunity highly beneficial. A valid software maintenance agreement makes the following services available:
Technical support
Receive unlimited technical support services
Proactive and skilled professionals are available to consult whether the problem is related specifically to Tekla Structures software or just the project at hand. Users can email or call local support whenever there is a question. Each local support unit is supported by a global team that works in close cooperation with Tekla product development personnel.
Training
Take advantage of continuous training
Tekla helps all new Tekla Structures users get started as well as maintain their development. A well-defined training course provides a jump start with Tekla Structures software and later helps to maximize its use to the fullest potential. Training sessions can be arranged either at the customer's or Tekla premises. Tekla also provides online training material so users can learn how to benefit from version improvements and adapt to new features.
See Tekla Structures software maintenance