I came to Tekla in September 2005.
In my work as a Customer Service Manager my role is to constantly look at ways to improve customer relations with Tekla. My day to day task include visiting the customers to ensure their system configuration is set up efficiently, assisting with customer training in our office, direct telephone support to customer queries and taking part in localising the newer versions of our software are also part of my job.
Our Service team has currently 5 employees of which 2 are experienced users, and the others are both new to the industry and Tekla Structures. Although initially learning both the industry and software is a difficult and demanding challenge, our team has responded well. We form a good working relationship both with each other and also the customers.
The structure of our office relies on the staff to be self motivated, which in turn encourages fresh ideas, and leads to a more informal and pleasant working atmosphere.